Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your use of the LawOffice.AI Microsoft Word add-in, our website, our client-communication platform, and related services (together, the “Service”). By installing, accessing, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

2. The Service

LawOffice.AI provides a Microsoft Word add-in that may send document content to cloud-based systems to perform actions you request. Depending on the features you use, the Service may:

• Send document content to our servers over encrypted connections
• Store document content for the period described in our Privacy Policy
• Process document content using automated systems, including AI (if enabled)

Our Privacy Policy explains how we collect, use, share, keep, and delete data. By using the Service, you also agree to our Privacy Policy.

3. HIPAA; Business Associate Agreement

We maintain safeguards intended to support compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable. If you are a Covered Entity or Business Associate under HIPAA and plan to use the Service with Protected Health Information (“PHI”), you are responsible for making sure your use complies with HIPAA and other laws.

Where required, we can provide (or may require) a Business Associate Agreement (“BAA”). To request a BAA, contact support@lawoffice.ai.

If you process PHI using AI features, we maintain a HIPAA-compliant BAA with our AI providers for HIPAA-regulated processing, where applicable.

4. Eligibility and Accounts

You must be at least 18 years old to use the Service. If you create an account, you agree to provide accurate information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity under your account.

5. Customer Content and Permissions

5.1 Your Responsibilities

You confirm that you have all rights and permissions needed to submit any content you upload, send, or process through the Service (“Customer Content”). This includes document content and any PHI.

5.2 Ownership

You keep ownership of your Customer Content. We do not claim ownership of your documents.

5.3 Limited License to Operate the Service

You grant LawOffice.AI a limited, non-exclusive, worldwide license to host, store, send, and process Customer Content. We use this license only to provide and improve the Service, enforce these Terms, and comply with law.

6. AI Features; No Training; Zero Data Retention

If you use AI-assisted features, you understand and agree that:

• No training on your data: We do not use Customer Content to train AI models. We do not permit our AI providers to train on Customer Content submitted through the Service.
• Zero data retention for AI: AI providers do not keep content after the request is complete. Limited transient processing is required to deliver the output and comply with law.
• HIPAA-aligned AI processing: Where applicable, AI processing is performed under a HIPAA-compliant BAA with our AI providers.

Outside AI assistants you connect: The commitments above cover AI processing we perform for you. If a member connects an outside AI assistant, such as Anthropic's Claude or OpenAI's ChatGPT, through our MCP connector or an API key, what that assistant reads is processed by its provider under your or your firm's agreement with that provider, not under these commitments. Anything the assistant creates or changes through a member's connection is treated as that member's own action under these Terms. You are responsible for reviewing it, for the permissions you grant, and for confirming that your use of the provider meets your confidentiality, privilege and regulatory obligations. You can disconnect an assistant at any time under My Account › Integrations.

7. AI Output Disclaimer (Important)

AI-generated content may be inaccurate, incomplete, or unsuitable for your needs. You are responsible for reviewing and validating any output before relying on it. The Service does not provide legal advice. It is not a substitute for advice from a qualified attorney or other professional.

8. Acceptable Use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes
• Upload malware or attempt to disrupt the Service
• Attempt to access other users’ data or systems without authorization
• Reverse engineer, decompile, or try to derive source code, except where the law allows it
• Use the Service to violate confidentiality obligations or applicable regulations

9. Security and Availability

We use reasonable safeguards designed to protect the Service and Customer Content. However, no system can be guaranteed to be fully secure. The Service is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.

If a data breach affects your personal information, we will notify you as described in our Privacy Policy, including steps you can take.

10. Fees and Payments (If Applicable)

If you purchase a paid plan, you agree to pay the applicable fees and taxes. Payment processing is handled by Confido Legal, our third-party payment processor. Subscription terms, renewals, and refunds (if any) are described at checkout or in your account settings.

11. Closing Your Account; Termination

You may stop using the Service at any time. To close your account, email support@lawoffice.ai with the subject line “Close my account,” or call (602) 428-4281. We will close the account within 2 business days and permanently delete your data on the schedule in our Privacy Policy.

We may suspend or end your access if you violate these Terms, if the law requires it, or to protect the security and integrity of the Service. If we end your access, you may still request a copy of your data or its permanent deletion.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and without warranties of any kind. This includes express, implied, and statutory warranties, such as implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, LawOffice.AI will not be liable for any indirect, incidental, special, consequential, or exemplary damages. This includes any loss of profits, revenue, data, or goodwill arising from your use of, or inability to use, the Service.

To the maximum extent permitted by law, LawOffice.AI’s total liability for any claim related to the Service is capped. The cap is the amount you paid us in the 12 months before the event giving rise to the claim, or $100 if you have not paid anything, whichever is greater.

14. Governing Law

These Terms are governed by the laws of Arizona, USA, without regard to conflict of law principles. You agree to the exclusive jurisdiction and venue of the courts in Maricopa County, Arizona, for any dispute related to these Terms or the Service.

15. Change of Ownership

If LawOffice.AI is acquired, merged, or sells its assets, or if we end our business, we will notify you by email at least 30 days in advance. The new owner must follow privacy practices that align with our Privacy Policy. Before the transfer, you may securely download your data, have it securely transmitted to a provider you designate, or have it permanently deleted. See our Privacy Policy for details.

16. Changes to These Terms

We may update these Terms from time to time. We will not apply a material change to you until you have actively consented to it. Here is how that works:

• We will email you at least 14 days before the change takes effect. The email will include a plain-language summary of what changed and why.
• The next time you sign in, we will show the summary and the full updated Terms. You must click “I agree” to continue using the Service.
• If you do not agree, you can keep using the Service under the old Terms until the effective date, and you can close your account or export your data before then.
• We will post the updated Terms on this page and update the “Last Updated” date.

Minor changes that do not affect your rights, such as fixing typos or updating contact details, do not require consent. We will still post them here.

17. Text Messaging Terms & Conditions

Program description. LawOffice.AI provides case-management and client-communication software to law offices. If you are a client of a law office that uses LawOffice.AI and you consent, we will send you text messages about your legal matter. These include appointment and court-date reminders, case status updates, and requests to review or sign documents. Messages are sent from LawOffice.AI on behalf of the law office representing you. This program sends no marketing or promotional messages.

How to join. You may consent verbally when speaking with your law office’s staff during intake, or by checking the SMS consent box on their written intake form. Consent is not a condition of representation or of any purchase. Declining has no effect on your legal matter.

Message frequency. Frequency varies with activity in your matter, generally about 4 messages per month.

Cost. Message and data rates may apply. We charge nothing for these messages. Your mobile carrier may.

How to opt out. Reply STOP to any message. You will receive one confirmation and then no further messages. You may also opt out by calling (602) 428-4281 or emailing support@lawoffice.ai. Opting out has no effect on your representation. Your law office will continue to reach you by phone, email, or mail.

How to get help. Reply HELP to any message, call (602) 428-4281, or email support@lawoffice.ai.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Do not rely on text messages for time-critical or emergency matters.

Privacy. Your mobile number and your consent are used only to send the messages described above. We do not share, sell, or rent your mobile phone number or your SMS consent to any third party or affiliate for marketing or promotional purposes. See our Privacy Policy.

Confidentiality. Text messages are not a secure channel. Messages are limited to scheduling, general status, and document requests. No confidential legal advice or privileged case detail is sent by text.

18. Contact

LawOffice.AI
10105 E Via Linda Ste 103-1816
Scottsdale, AZ 85258
Email: support@lawoffice.ai
Phone: (602) 428-4281