Support
We answer, and we answer fast
One team supports the whole platform, including the Microsoft Word add-in and the Google, Microsoft and Zoom integrations.
Email support
support@lawoffice.ai
Every email opens a support case. Include your firm name, the page you were on and what
you expected to happen.
Talk to a person
Schedule a call for anything that is easier to show than to describe. Screen-share sessions are included with every subscription.
Hours and response times
- Monday to Friday, 9:00 AM to 6:00 PM Eastern, excluding US federal holidays.
- First response within one business day. Most cases are answered the same afternoon.
- Service outages are worked around the clock until resolved.
System status
Live service health, scheduled maintenance and incident history are published at status.lawoffice.ai.
Help with integrations
Step-by-step guides for connecting, using and removing each integration.
- Zoom Meeting links on case events and booking pages
Before you write in
- Check system status for a known incident.
- Sign out and back in. Most connection problems with Google, Microsoft or Zoom clear after reconnecting the integration under My Account › Integrations.
- Note the exact wording of any error message. It helps us find the cause on the first reply.
Security and privacy
To report a security concern, email security@lawoffice.ai. Our security overview and privacy policy describe how data is handled.